How can we help?
Find answers, manage your account, or get in touch with our team.
Contact Support
Have a question or running into an issue? Send us an email and we'll help you out.
support@yourfirstdance.net →
Delete Your Account
How to delete your account
You can delete your Your First Dance account and all associated personal data directly from within the iOS or Android app:
- Open the Your First Dance app
- Tap the Profile tab
- Tap Account Settings
- Scroll to the bottom and tap Delete Account
- Type DELETE to confirm
What gets deleted permanently
- Your authentication record (email, name, sign-in providers)
- Your user profile (practice days, wedding date, onboarding progress, notification preferences)
- Your lesson completion history and practice activity
- Your purchase ownership record stored in our database
What is retained
- Purchase transaction records held by Apple App Store or Google Play Billing — these payment processors manage their own records independently of our app
- Anonymized, aggregated analytics that cannot be tied back to an individual user
- Crash reports and performance logs that contain no personal identifiers
Retention period
All deletion requests are processed within 7 business days. Backup systems may retain residual copies for up to 30 days before being permanently overwritten.
Can't access the app?
Email support@yourfirstdance.net from the address tied to your account and we'll delete it within 7 business days.
Redeem a Website Purchase Code
If you purchased on yourfirstdance.net/offer, you'll receive a redemption code by email from orders@yourfirstdance.net. The code unlocks lifetime access in the app.
How to redeem
- Open the Your First Dance app on iOS or Android
- Sign in or create an account with the same email you used to check out
- On the welcome or paywall screen, tap “Got a redemption code?”
(or once signed in: Profile → Account Settings → Redeem Code) - Enter the code from your email and tap Redeem
Each code can only be redeemed once. If your code doesn't work or you didn't receive the email, contact support@yourfirstdance.net with your Stripe receipt.
Purchases & Receipts
Your First Dance is a one-time $99.99 lifetime purchase — no subscription, no recurring fees. You can buy through any of three channels:
- iOS in-app — processed by Apple. Receipt arrives by email from Apple. View or restore via Settings → your Apple ID → Subscriptions & Purchases.
- Android in-app — processed by Google Play. Receipt arrives by email from Google. View at play.google.com/store/account/orderhistory.
- Website at yourfirstdance.net/offer — processed by Stripe. Receipt arrives by email from
orders@yourfirstdance.netwith a redemption code to enter in the app.
On iOS, use Account Settings → Restore Purchases if your purchase doesn't appear after signing in. On Android, ownership is synced automatically when you sign in.
Request a Refund
Refunds are handled by your app store:
- Apple — Visit reportaproblem.apple.comRequest Apple Refund →
- Android — Open Google Play > Account > Order historyRequest Google Refund →
If your request is denied or you need help, email us at support@yourfirstdance.net.
We typically respond within 48 hours.